Refund policy

Archies Footwear covers a six month warranty period for Archies Thongs for manufacturing faults/ issues. 

As a retailer, you have four options:

Option 1 - Offer the customer a replacement pair in-store and then contact our support team for a discount code to cover the cost of this pair. You can use this code any time that suits you.

Option 2 - Requesting a discount code from our support team and order your customer another pair online and send it to your store. This option is better suited if you do not have the stock in store. 

Option 3 - Requesting a discount code from our support team and order your customer another pair online and send it to their address. You simply change the postal address of your order. This option is better suited if the customer does not come into your store/practice often. 

Option 4 - Direct your customer to complete our online warranty claim on the Archies Footwear website and we will take it from there! Please ask the customer to visit www.archiesfootwear.com.au and go to the contact us page, from there they will see the warranty claim form. 

Before approving a warranty claim please read the following:

While we have made the thongs as strong as we possibly can and typically speaking they are very strong, occasionally we do get the odd one that breaks due to weakness from a manufacturing fault or simply catching them at slightly the wrong angle.

We want happy Archies Thongs customers and fortunately returns with Archies Thongs are very low, as such we prefer to adopt a very relaxed approach to our returns!

If a customer purchases thongs and they subsequently claim that they are faulty, eg. if the strap snaps, if the toe pole breaks, please choose from the four options above to proceed with a claim for replacement pair.  

Please check the purchase date is within the 6 month warranty period. Please send us a photo of the fault. Please take a photo of the Size Box on the bottom of the thong (The US, UK, EURO Size Box) so that we can identify the mould through the Size, Arch Type and Mould Serial Code. Please give a brief description of how the fault occurred. Please tell us how long the customer had the thongs for.

The most important consideration when assessing returns is if the issue occurred within the warranty period (6 months) and within the grounds of normal/fair use.